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Refund & Cancellation Policy

Last updated: 27 October 2026

Cancellation

Once your access link has been delivered, an order cannot be cancelled. If you have not received your link yet and want to cancel, contact us and we will either deliver it or cancel and refund your payment.

When you can get a refund

• You were charged twice for the same order, or charged more than the listed price.
• You paid but did not receive your access link, and we could not resolve it within 2 business days of your request.
• The planner has a defect that stops you from using it, and we could not fix it after reasonable attempts.

When refunds are not available

• You changed your mind after the planner was delivered.
• You bought it by mistake and have already received your link.
• Problems caused by apps or settings we do not support, or by changes you made to your own copy.

How to ask for help or a refund

Email support@onestepawayfromsuccess.com within 7 days of your purchase and include your payment ID, the name, email and phone number used at checkout, and a short description or screenshot of the problem. We reply within 2 business days.

Refund timeline

Approved refunds are sent to your original payment method. Banks and payment providers usually take 5 to 7 business days to show the money, depending on your bank and the payment method you used.

Your rights

Nothing in this policy limits your rights under applicable consumer protection law.

Contact us